Return & Exchange Policy

Return & Exchange Policy

At Vape & Smoke, your satisfaction is our priority. If you are not fully happy with your purchase, please review our return and exchange guidelines below.

1. Eligibility for Returns

Due to the nature of vape products and U.S. health/safety regulations, we accept returns under the following conditions:

We Accept Returns For:

  • Unused and unopened items in original packaging

  • Wrong item received

  • Damaged or defective items upon arrival

We Do NOT Accept Returns For:

  • Opened e-liquids

  • Used or opened vape devices / disposables

  • Coils, pods, tanks once opened

  • Clearance or final-sale items

  • Items damaged due to misuse

All returned items must be in perfect resellable condition.

2. Return Window

  • Returns must be requested within 14 days of delivery.

  • Any request after 14 days will not be eligible.

3. How to Start a Return

Please contact our support team:

Include the following:

  • Order Number

  • Full Name

  • Reason for return

  • Photos/video (required for damaged or defective items)

4. Return Shipping

  • Customers are responsible for the cost of return shipping for all non-defective items.

  • If the item arrived damaged or incorrect, we will provide a prepaid return label at no cost.

5. Exchanges

We offer exchanges for:

  • Wrong item shipped

  • Defective products (within the 14-day period)

If the item you want is out of stock:

  • We can issue a store credit or refund instead.

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Please allow 3–7 business days for the refund to appear.

  • Shipping fees are non-refundable, unless the return is due to our error.

7. Non-Delivery / Missing Package

If your tracking shows delivered but you did not receive your package:

  • Please contact the carrier (USPS/UPS) first.

  • File a “Missing Package Claim.”

  • Once the carrier completes the investigation, we will assist further.

We cannot issue refunds until the carrier confirms the claim.

8. Age-Restricted Products (21+)

All vape products are 21+ only.
Returns or refunds cannot be processed if your delivery fails due to age verification issues.

9. Final Notes

  • We reserve the right to deny returns that do not meet our policy requirements.

  • This policy applies to all purchases made on our website.